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Privacy Policy

Last Updated: April 13, 2025

1. Introduction

Jaini AI Medical Assistant ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

We take your privacy seriously, especially given the sensitive nature of medical information. This policy is designed to help you understand how we handle your data in compliance with applicable laws including HIPAA (Health Insurance Portability and Accountability Act), GDPR (General Data Protection Regulation), and other relevant regulations.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Contact information (name, email address, phone number)
  • Account credentials (username, password)
  • Professional information (medical specialty, institution)
  • Payment information (processed through secure third-party payment processors)

2.2 Medical Information

Our service may process medical information that you upload or input, including:

  • Medical documents and records
  • Patient symptoms and medical histories (de-identified)
  • Medical queries and AI-generated responses

Important: We do not require or encourage the submission of Protected Health Information (PHI) that contains patient identifiers. All medical information should be de-identified before submission to our platform.

2.3 Usage Data

We automatically collect certain information about how you interact with our services:

  • IP address and device information
  • Browser type and settings
  • System activity and usage patterns
  • Date and time of access

3. How We Use Your Information

We use the collected information for the following purposes:

  • Provide, maintain, and improve our services
  • Process transactions and manage your account
  • Respond to your inquiries and provide customer support
  • Send administrative information and service updates
  • Personalize your experience and deliver relevant content
  • Train and improve our AI models (using de-identified data)
  • Ensure the security and integrity of our platform
  • Comply with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Staff training on data protection and security
  • Incident response procedures

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We may share your information with:

  • Service providers who perform services on our behalf
  • Professional advisors (legal, accounting, compliance)
  • Law enforcement or regulatory authorities when required by law
  • Potential acquirers in the event of a business transaction (merger, acquisition)

We do not sell your personal information to third parties.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your data:

  • Access and receive a copy of your data
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Restrict or object to certain processing activities
  • Data portability (receive your data in a structured format)
  • Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us at privacy@jaini.ai.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

  • The amount, nature, and sensitivity of the information
  • The potential risk of harm from unauthorized use or disclosure
  • The purposes for which we process the data
  • Legal, regulatory, and contractual requirements

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information when transferred internationally, including:

  • Standard contractual clauses approved by relevant authorities
  • Adherence to frameworks like Privacy Shield
  • Implementation of technical and organizational measures

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@jaini.ai

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.